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11Jackpots - withdrawal

Ruling

Found for the Player - Despite our repeated efforts to contact 11Jackpots to discuss this issue we have received no response whatsoever from the operator.

Read our 11Jackpots Casino Review.

Player's Complaint

Hi the casino i want to complain about is not listed its called 11jackpots.com

11Jackpots” is owned and operated by TRW CORPORATE LTD. They will not pay me and are delaying its been over 15 days since they have had my complaintand my id passport and utility bill and debit card front and back. Its been 11 days since i have requested my withdrawal. i have tried being polite and have emailed their support email [email protected],com but they dont answer me and when i go on the chat they are rude enough to say...."i have told you that they are dealing with it" and thats all i get. i really need this money , and would be greatful if you can help me.

Read the casino review

4 Responses

User icon
thepogg
September 11, 2021

Hi Fizzyginger1 - welcome to ThePOGG.com!

Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As a UK citizen you should only be playing with operators that hold a UKGC license. 11Jackpots do not hold a UKGC license and as such are breaking UK law by accepting your custom.

Unfortunately you have chosen to play with an operator that is both unlicensed and who is almost certainly distributing fake games. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

User icon
fizzyginger1
September 11, 2021

Thank you so much for trying. i thought because it says

on thier website uk welcome it would be ok.

i realise ive been stupid and will learn by my mistakes.

Thank you for trying for me i am greatful

User icon
fizzyginger1
September 27, 2021

thanks just to let you know i can no longer sign into my account with 11jackpots.com.

User icon
thepogg
October 17, 2021

Hi fizzyginger1,

Unfortunately after repeated efforts to contact the operator to discuss this issue we have received no response what-so-ever. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of further help.

ThePOGG

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Agreement

Fizzyginger1 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Trada
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • Aspire Global International Ltd

September 10, 2021

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