21.com - casino not paying the full amount

Hi jallajalla - welcome to ThePOGG.com,

Please copy and paste the full email you received from the operator about this matter.

Thanks,

ThePOGG

Kuten varmasti tiedät, meillä on ehtojemme mukaisesti oikeus tarkistaa tilitapahtumatiedot ja jos epäilemme pelaajan osallistuneen laittomaan pelaamiseen, meillä on oikeus sulkea ja jäädyttää tili sekä takavarikoida bonukset ja voitot. saatu laittoman/sääntöjen vastaisen pelaamisen seurauksena.

Viimeaikaisten nostopyyntöjesi jälkeen olemme tarkistaneet tietosi ja meillä on perusteltua syytä epäillä, että olet käyttänyt palveluitamme vilpillisesti ja ehtojemme vastaisesti.

Ehtojen 17 ja 20 mukaisesti, ja takavarikoimme kaikki tilillesi jääneet voitot ja bonukset, jotka olet saanut ehtojemme vastaisesti.

Hi jallajalla,

Is there any reason that your account would be linked to any other player's account at 21.com?

Thanks,

ThePOGG

Hi,

Not.. I dont understand why they are trying to scam me..

Hi jallajalla,

We'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

Is there any new info? They still havent paid

HI, What is going on? I havent recived any messages in 6 days?

Date – 16/07/2023

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Thanks,

ThePOGG

Date – 23/07/2023

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Thanks,

ThePOGG

Date – 30/07/2023

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Thanks,

ThePOGG

Hi jallajalla,

You have played at multiple properties on this license, which is prohibited in the terms of the welcome offers you claimed. In this instance, as the win relates to the first property you played with, the operator has agreed to reinstate your balance. However, we need to be clear that had it been any property after the first that resulted in the win, we would support the operator in non-payment. You need to read the terms and conditions of any bonus you accept more carefully.

Please let us know when you receive your funds.

Thanks,

ThePOGG

I dont understand what that means.. I won 3200€ but only recived 400€. Seems a bit unfair to me

Hi jallajalla,

It means that you have signed-up with multiple properties owned by the same company as 21.com in close succession, and have claimed welcome bonuses at each of them. There was a clear restriction within the operator's terms of use against you doing this. You have been very lucky in this instance that the bonus you won with was at the first casino, so no violation had occurred at that time.

When was the €400 paid? Our current understanding is that your full balance was to be restored.

ThePOGG

Hi jallajalla,

I'm following-up with the above?

Thanks,

ThePOGG

Hi jallajalla,

If we haven't heard from you by Friday the 8th of September we will assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG