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21Dukes - Pending withdrawal and no support

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.

Read our 21Dukes Casino Review.

Player's Complaint

I have had a withdrawal pending review since the 14 th sep, im fully verified and have made previous deposits, i have also sent emails to accounts asking why it is still pending with no reply, the online support said to email accounts. And ends the chat. Its a bitcoin pay out it takes about 3 min. 8 days still pending is a very long time i just want my bitcoin paid out

Read the casino review

3 Responses

User icon
ThePOGG
September 21, 2020

Hi willowiz - welcome to ThePOGG.com!

With the greatest of respect you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 2nd of October let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

User icon
ThePOGG
October 2, 2020

Hi willowiz,

Are you still experiencing issues?

Thanks,

ThePOGG

User icon
ThePOGG
October 8, 2020

Hi willowiz,

If we haven't heard from you by Friday the 16th of October I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

willowiz consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • 21 Dukes
  • Curacao eGaming
  • Fifth Street

September 21, 2020

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