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21Dukes - Why leave so much gain?

Ruling

Resolved - The submitting player has become non-responsive to our repeated requests for further information. As such we assume that they've manage to resolve this issue on their own.

Read our 21Dukes Casino Review.

Player's Complaint

How is it possible to let a customer earn close to $ 7000 to withdraw all of his profits in one fell swoop? How is it possible to act in this way and how legal is this action possible? I know that in the terms and conditions it says that a sign up bonus can not exceed $ 100 in cash after a deposit of $ 100? I have a truck accident 2 years ago and that money that they made me a new start after loosing everything i ad before that accident.

Read the casino review

4 Responses

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ThePOGG
July 16, 2019

Hi stolenmoney - welcome to ThePOGG.com!

Firstly, this is an English language service. We can only accept posts in the English language for legal reasons. I've translated this post using Google Translate - please make sure you translate before posting in future.

As to your complaint - I'm not sure I'm following. Are you saying that you've played a bonus that had a maximum allowed win and you're only being allowed to withdraw $100?

Thanks,

ThePOGG

User icon
ThePOGG
July 23, 2019

Hi stolenmoney,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
July 30, 2019

Hi stolenmoney,

I'm following-up on the above again?

Thanks,

ThePOGG

User icon
ThePOGG
August 6, 2019

Hi stolenmoney,

If we haven't heard from you by Friday the 16th of August I'll assume you no longer require our assistance with this issue and close this complaint.

Thanks,

ThePOGG

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Agreement

Stolenmoney consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • 21 Dukes
  • Curacao eGaming
  • Fifth Street

July 16, 2019

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