22bet.co.uk - unfair confiscation and data protection breach

Ruling

Found for the Casino - 22Bet are acting in accordance with their license to check any details provided by the player against the Gamstop database.

Read our 22Bet Casino Review.

Player's Complaint

Hi there

Signed up to 22bet. Co.UK which is part of tonybet.

For two months I made numerous deposits without any luck.

I deposited roughly £180 via skrill and £40 by card.

Well eventually I managed to win and tried to make a cash out of £580 leaving £400 on my balance.

Within minutes of doing this I received a email asking for additional documents while sending these in I realised I made a big mistake that the card I deposited with was in my partners name.

This was a genuine mistake myself and partner put all our spare income into this account and use it multiple times a day, every day. The details are automatically stored in my phone so when I click enter card details those details are entered. It was a genuine mistake. Anyways I sent in my partners I'd, copy of the card and a handwritten letter from him.

My account was closed after a few hours. Over 24hours latter I received a email saying that I had breached 4 terms and conditions and that they have confiscated my winnings and only returning the deposits......

So they have confiscated £800 funds I won from a depot from my fully vertified skrill account.

I contacted them and explained I didn't break any of the terms and conditions they mentioned and explained why.

They then emailed back 3 days later with a different excuse saying that they have confiscated the funds as the person who's card and I'd I sent in is gamstop registered.... And they beleive that i opened my account for him.

I sent them copies of my skrill account showing thousands of pounds of transactions to gambling companies dating back to 2017 but they did not care.

So my complaint is they confiscated funds I won ( no bonus) using my fully vertified skrill account because of 3 tiny depots I made on a card I beleive was registered in my name. So £800 confiscated over transactions roughly £40 worth.

I seeked legal advice and what I was told that the Id of my partner I gave them to comfirm ownership of his card they used to search there database this is illegal if they were going to use the information on my partners passport they needed to ask for permission.

Also they have put sentive informstion by telling me my partner is gamstop registered they should never have gave me that information and I did not know this until they told me.

I spoke to there live chat annonomsly and asked if I sent them informstion could they tell me if my partner has a account with them or Gamstop registered and they told me that they could not under the following law The General Data Protection Regulation 2016/679 is a regulation in EU law on data protection and privacy for all individual citizens of the European Union and the European Economic Area"

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