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7Spins - Not verifying my account

Ruling

Resolved - After some minor account verification issues were resolved, both the operator and player confirm that this contested balance has now been paid.

Read our 7Spins Casino Review.

Player's Complaint

I want to withdraw but can not do do unless they verify me. Now I have been waiting over 7 days for them to verify my address. l have submitted more than sufficient paperwork during the last week and a half for them to be able to verify me. I have withdrawn 10 times thst by other casinos and never had a days trouble. But 7spins are not doing what they suppose to be doing. I have never even received a confirmation letter stating the upload of my documents. When I go to live chat they just don't answer me. Now i need someone higher up to take this further.

Read the casino review

10 Responses

User icon
ThePOGG
September 17, 2018

Hi Genevieve1 - welcome to ThePOGG.com!

Before we go any further can you please forward on all documents you've submitted to 7Spins to [email protected]?

Thanks,

ThePOGG

User icon
ThePOGG
September 19, 2018

Hi Genevieve1,

Having looked at your documents I'd suggest that the reason the operator are refusing to verify your address is because none of the documents you've included have been posted out to you. Verification of address requires that the operator can confirm that you can actually receive mail at the address listed on your account from a reputable company (bank or utility). A printed off or downloaded copy of your bank statement would not meet this requirement.

We'll contact the operator but you should look to arrange to receive a paper statement from you bank.

Thanks,

ThePOGG

User icon
ThePOGG
September 26, 2018

Hi Genevieve1,

I've spoken to 7Spins about this issue. Apparently you're now fully verified and all you need to do is make a $25 deposit to allow you to process your withdrawal. If you could confirm when you receive your funds we'd appreciate it.

Thanks,

ThePOGG

User icon
Genevieve1
September 27, 2018

Thank hou,will do so

User icon
ThePOGG
October 17, 2018

Hi Genevieve1,

Have you received your withdrawal?

Thanks,

ThePOGG

User icon
Genevieve1
October 17, 2018

Hi there, no I have not. Even though my account is verified its now a month later, the withdrawl has been submitted but just nothing happens. To tell you the truth I am just sick of 7 Spins. Its a screwed up scam casino and should be blacklisted. Please see what you can do for me thanks

User icon
ThePOGG
October 22, 2018

Hi Genevieve1,

Did you make the requested deposit?

Thanks,

ThePOGG

User icon
ThePOGG
October 29, 2018

Hi Genevieve1,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
Genevieve1
October 29, 2018

Hi there, the casino finally paid me out. Thanj you very much for all your help...

User icon
ThePOGG
November 1, 2018

Hi Genevieve1,

Thanks for letting us know - it is appreciated!

ThePOGG

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Agreement

Genevieve1 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

September 17, 2018

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