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All British Casino - Deposited money being withheld

Ruling

Resolved - All British Casino have informed us that this player has been paid. The player has been non-responsive to our requests for updates so we assume they are happy.

Read our All British Casino Review.

Player's Complaint

I deposited £100 using the %100 sign up offer.

The terms and conditions state only £5 spins are allowed using bonus money.

I started by playing Blackjack and on several occasions clicked the x2 button which was available.

Because of this, the casino have erased my whole balance, including funds which haven't even been wagered.

The terms and conditions use the term 'spins' which can only refer to using slot machines.

They say because i wagered over £5, they have taken all my funds completely.

The option to gamble more is apparently nulled out on slots but on blackjack it will allow you to wager how ever much is within your balance.

Read the casino review

5 Responses

User icon
thepogg
April 5, 2022

Hi peter45454,

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
peter45454
April 5, 2022

Hi Pogg,

Thank you i appreciate your time in looking into this with me.

User icon
thepogg
April 6, 2022

Hi peter45454,

I've discussed this matter with the operator. Your balance was not voided due to a breach of the maximum bet term. This was an incorrect assumption on the part of the responding agent. Your balance was voided because you accessed the Live Casino section of the site. Bonus terms and condition clearly detail that this will happen if you go to Live Casino games while you have an active bonus and you also received a pop-up alert notifying you of this, which you confirmed, when you first tried to access the Live Casino games.

Nevertheless, the operator has agreed to restore your balance to the balance that existed before you did this, but you will then have to complete the bonus wagering requirements before you can withdraw.

Please confirm if this is acceptable to you.

Thanks,

ThePOGG

User icon
thepogg
April 16, 2022

Hi peter45454,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
thepogg
April 23, 2022

Hi peter45454,

If we haven't heard from you by Friday the 6th of May I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

peter45454 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

April 2, 2022

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