Unresolved - Information came to us during the investigation of this and 20 other cases that is considered inadmissible. In agreement with the UKGC this case has been passed to IBAS.
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ON 11/10/16 I OPENED AN ACCOUNT WITH £75 USING BETAT'S BET £100 GET £100 FREE OFFER.
AFTER WAGERING X30 ON REEL RUSH AND STARBURST I HAD A BALANCE OF £191. I WAS UNABLE TO WITHDRAW THIS AMOUNT, AND ON THEIR HOME PAGE WAS ADVISED TO SEND VARIFICASTION DOCUMENTS WHICH COULD TAKE UP TO 5 DAYS TO VARIFY. WHEN AFTER 5 DAYS I HAD HEARD NOTHING I CONTACTED LIVE SUPPORT (TWICE) AND WAS TOLD BOTH TIMES MY ACCOUNT WAS STILL BEING VARIFIED.
THEN I RECIEVED THE FOLLOWING EMAIL FROM BETAT:
Sat, 10/29/16 12:33 pm
Please be informed that your account has been flagged for fraudulent behaviour. Due to this, we are required to terminate any direct line of communication with you immediately.
Consequently we have now permanently closed your account, forfeited all funds and removed your email address from our mailing list.
No further correspondence on this matter will be entered into directly. Should you wish to discuss the matter further, you may raise this case with the Malta Gaming Authority who will act as the legal mediator between both parties.
BETAT Risk Department
AS ADVISED I CONTACTED: 'the Malta Gaming Authority'
BUT WAS ADVISED BY THEM:
Dear Mr. [EDIT],
Whilst acknowledging your email, kindly be informed that since NRR Entertainment Limited (uk.betatcasino.com) is operating in the UK under a UKGC license, as a UK resident you are courteously requested to submit your query directly to the appropriate regulator that is The Pogg'
SO I OPENED AN ACCOUNT WITH THE POGG TO RAISE A DISPUTE
THIS IS TOTALY UNACCEPTABLE.
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BETAT - ACCOUNT CLOSED WINNINGS NOT PAYED
Posted by ijkh210
November 2, 2016
ijkh210 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
November 2, 2016