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BETAT - not a complaint
Ruling
Resolved - BETAT paid this player despite and accidental breach of terms and conditions. What a classy outfit!
Read our BETAT Casino Review.
Player's Complaint
Hi, this isn't a complaint but I don't know where to post this but would just like to point out on how awesome I think BETAT is due to this reason - I had breached one of their terms by wagering above 6$ on bonus funds, something I wasn't aware of at the time and I ended up winning $1400 and made a withdrawal, and although it got delayed and almost cancelled, BETAT still decided to let me keep my winnings, something I'm very grateful for and I just thought it was something worth commending about
info: Welcome to Casino Customer
Support. An agent will be with you shortly.
info: You are now chatting with '[BETAT - SUPPORT]'
info: Your Ticket ID for this chat is LTK171370130794X
[BETAT - SUPPORT]: Hello [jermtan]
[jermtan]: hi i made a withdrawal like 7 hours ago. but i still have not receieved it
[BETAT - SUPPORT]: Yes, I know [jermtan] but it is still checked by our payment department as ther4e was something wrong, can you please come to chat in 15-20 minutes and I will try to find out more about your withdrawal?
[jermtan]: what do you mean by theres soomething wrong?
[BETAT - SUPPORT]: I don't know for sure but it seems like you have placed high bets with using bonus funds, higher than it is allowed by terms and conditions, but I kneed to find out more
[jermtan]: what
[BETAT - SUPPORT]: just a moment I am in touch with payment team trying to solve your issue, hold on for a moment please, stay online
[jermtan]: alright
[BETAT - SUPPORT]: Thank you for waiting
[BETAT - SUPPORT]: [jermtan], this withdrawal will be paid but in the future we do not allow for bet sizes of over $6 on complimentary cashbacks. You placed 28 bets at $10 on Starburst prior to turning over the bonus which are in breach of the terms of the bonus but we will turn a blind eye on the agreement that this does not happen again as in that case we will need to forfeit the winnings of any cashback bonus in which bets of over $6 have been placed.
[jermtan]: ok
[jermtan]: got it
[jermtan]: sorry
[jermtan]: didnt know of i
[jermtan]: thank you
[BETAT - SUPPORT]: You are welcome, but it was hard to protect you in payments department :)
[jermtan]: thanks alot
[jermtan]: appreciate it
[BETAT - SUPPORT]: I will process it for you shortly
[BETAT - SUPPORT]: but please be aware of doing it again, I will not be able to help you
[jermtan]: yes i understand. i really wasnt aware of this rule either
[jermtan]: but now i do
[jermtan]: promise you it wouldnt repeat ever
[BETAT - SUPPORT]: Good. It was processed, money will be there soon :)
[jermtan]: thanks lot
[jermtan]: really really appreciate it
[BETAT - SUPPORT]: is there anything else I can do for you?
[jermtan]: nope
[jermtan]: thanks
[jermtan]: :))
[BETAT - SUPPORT]: You are more than welcome
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Agreement
jermtan consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
February 4, 2015
Hi jermtan - welcome back!
I'm really thrilled to hear this and am more than happy to publish this as 'not a complaint'! These sort of terms and conditions are intended to stop groups of players who would exploit bonuses for money and are absolutely essential to allowing casinos to offer bonuses. Unfortunately far too many casinos don't review these issues carefully enough and will confiscate money even if the player is clearly a good customer who's accidentally broken the rules. BETAT are one of my absolute favourites and it's great to see them going the extra distance for you.
On another note - has your issue with Guts casino been resolved? I've tried contacting you a couple of times in the last few weeks.
All the best,
ThePOGG