Betchan – Cashout declined
Found for the Casino - This player has exceeded the maximum allowed bet term while playing with a bonus. As such there is nothing we can do to help them.
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Copy of email sent to Betchan support:
I´m contacting you concerning your decision to withhold my winnings made on december 4. and 5. Your argument was that I exceeded the maximum bet as specified by contract. I must admit that I was unaware about the fine print stating these terms about the maximum bet and I would like to point out that you did accept the bets also your software in no way indicated there was a problem placing them. To resolve this matter I would like to suggest a compromise. If you disregard any bets and winnings made, that exceeds your specified maxbet, I will accept whatever sum you derive at. I would like you to send me the betting history from december 4th and 5th, so I can check the results. For your information, if we can't find an agreement I will be forced to contact the Pogg and the Malta Gaming Authority to render my complaint with them. I hope we can find a positive solution for both parties. If you need to contact me directly my telephone number is [EDIT] or I could come to your offices in Valletta as often in Malta on business. Looking forward to hearing from you.
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