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Betinia - Lost Bonus Balance after account migration

Ruling

Found for the Player - Despite our repeated efforts to contact Betinia to discuss this issue we have received no response whatsoever from the operator.

Read our Betinia Casino Review.

Player's Complaint

I was using a Rollover bonus on my first deposit on the website "betinia". Without warning or mail in advance I got a notification saying that betinia isnt available anymore in germany and my account with balance has been migrated to the website "cadabrus".

After logging in on that website I asked the live chat how i should continue with the rollover because I had to do it on sportbets and cadabrus only has a casino. The live chat said that it isnt possible to rollover the money anymore, deleted my balance and said that i had to get in contact with the mail support. Since then (over a month ago) I wrote three mails, contacted the live chat few times and got no response on my mails.

How should I proceed? Thanks in advance!

Read the casino review

2 Responses

User icon
thepogg
July 25, 2021

Hi nogambling4u - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
thepogg
August 29, 2021

Hi nogambling4u,

Unfortunately after repeated efforts to contact the operator to discuss this issue we have received no response what-so-ever. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of further help.

ThePOGG

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July 21, 2021

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