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Blackjack Ballroom - The casino refuses to pay out my funds


Found for the Player - While we sympathize with operators who are experiencing difficulties paying players in sanctioned countries, they should still be making efforts to do so.

Read our Blackjack Ballroom Casino Review.

Player's Complaint

Dear Sir/Madam! I am writing to complain about a problem with Blackjack Ballroom Casino. The casino is refusing to pay out my funds citing the current regulatory environment.

On April 29, I sent a claim to the casino, also asked for clarification regarding the reason for the refusal to pay out my 6405 USD, but my claim remained unanswered.

During verification, I provided the casino with a passport photo as proof of identity and provided a photo of a utility bill as proof of address. On April 04, Blackjack Ballroom Casino announced that the documents had been accepted. Also on April 04, documents were sent in accordance with the request: a statement of the Skrill payment wallet, a screenshot of my Skrill profile, a screenshot of the last deposit at Blackjack Ballroom Casino.

All requirements of Blackjack Ballroom Casino have been properly executed.

I don't understand what the current regulatory environment of Blackjack Ballroom Casino is referring to? And what does the regulatory environment have to do with my withdrawal?

I certify that all information provided by me is true and accurate.

I ask you to help me get my 6405 USD.

Read the casino review

5 Responses

User icon
June 4, 2022

Hi Skin - welcome back!

You are resident in a country that is currently subject to significant international political sanctions, where trade with businesses in other countries is being significantly restricted. I would suggest that if there are difficulties of the nature you describe, that they relate directly to these facts.

Please quote exactly what the operator has communicated to you about this matter.



User icon
June 6, 2022

Dear Sir/Madam! Here is the verbatim content of the message I received from the casino on April 29, 2022: “Due to the current regulatory environment, we are unable to allow any further activity on your account and are unable to process your withdrawal.”

I also inform you that I do not support the policy of the government of my country of residence and I should not incur losses in the amount of 6405 USD, especially since my account was registered on 01.09.2021. Also, the casino rules do not indicate the possibility of blocking an account and confiscate funds in connection with political sanctions.

Of course, the casino, at its discretion, can block my account, but the obligation to pay out my funds must be fulfilled in full. fulfilled in full.

User icon
June 6, 2022

Hi skin,

We are not looking to take a moral position on the action of any government, simply acknowledging the political realities that are likely coming into play in creating this issue for you. Broadly speaking, as a service we are fundamentally against any actions that results in war, violence or death, but the above comment was not intended as a judgement of you or any other individual regardless of the side of the conflict that they reside on.

While we would also agree with you generally regarding your funds, given the fast changing nature of the restrictions that businesses are subject to due to the present situation, what is ideally preferable may not be practically viable at this time.

I'll contact the operator and see what we can find out for you.



User icon
June 8, 2022

Dear Sir/Madam! I sincerely hope that you can help me. $6,405 is a huge amount for my family, I don't want to lose it for reasons beyond my control. I suppose you know what is happening in Belarus. At the moment, the country is run by a self-proclaimed person who was not elected by the citizens of the Republic of Belarus. I should not incur losses, and even more so, sanctions should not be applied to me through the fault of the “president” mentioned above. Also, from the point of view of the rule of law, the application of sanctions on a territorial basis (due to the country of residence) is unacceptable! Sanctions can only be imposed on those responsible. I do not support a self-proclaimed government in my country.

Moreover, the problem of obtaining funds arose in early February - before the start of hostilities on the territory of Ukraine. All my games were pre-fighting. It is also determined by the rules of law that the law does not have retroactive effect, i.e. cannot be extended to relationships that arose earlier.

According to the information provided, it can be concluded that the casino is grossly violating legal norms by not giving me the opportunity to withdraw funds and by blocking my account.

I beg you to help me.

User icon
July 18, 2022

Hi skin,

We have discussed this issue at length with the operator and a couple of regulatory agencies. It is our understanding that the operator is not refusing to pay you, they are simply unable to do so at the current time as the 3rd party group that they engage to manage financial transactions on behalf of their business has stopped processing payments to your jurisdiction.

While we are aware that businesses across the sector are having similar difficulties, our experience has been that other licensees are still managing to return funds before disengaging.

The relevant regulatory - the Kahnawake Gaming Commission has informed us that they cannot provide even general feedback or guidance without having received a submission directly from the impacted player. You can submit your complaint to the KGC here - [email protected] and find guidance on submission here - If you would like us to remain involved in this discussion please CC [email protected] when submitting your complaint.



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Skin consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Blackjack Ballroom
  • United Kingdom Gambling Commission
  • Malta Gaming Authority

June 3, 2022

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