Bovada - Incorrect Slot Payout

Ruling

Resolved - Bovada Casino have reached out to this player directly and resolve this issue to both parties satisfaction.

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Player's Complaint

Back on June 13, 2019, I was playing the slot game A Night With Cleo at Bovada for $2 a spin. I hit a big win and was only paid .60 cents for it when it should have been a $200+ winning spin. I took a screenshot of the spin, which clearly shows that I was paid .60 cents when on the last line I had two scarab beetles, a wild, another scarb beetle and another wild. I emailed the image to Bovada and was told, "A review of the screenshot you provide shows that you were correctly paid out." I requested that they further explain this. Bovada replied stating they had no tech issue on the 13th of June and, "..found your spin in our back-end system and confirmed you were paid out correctly." Bovado then provided me a list on how.. "To prevent technical issues on your end."

I know this was a few weeks back but I saw how you helped another player get a slot payout corrected so I figured you could help me. Regardless of Bovado claiming what is on their "back-end"..what about what was on my end?? If they can do this with big win spin, they could do it whenever they want on situations when I have proof and they have none. Please tell me how to get the screen shot of this to you that I have....

And please, if there is anything you could do to assist me I would greatly appreciate it the help.

Thank you.

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5 Responses

ThePOGG

July 30, 2019

Hi luck1717 - welcome to ThePOGG.com!

I'll contact Bovada and see what we can find out for you.

Thanks,

ThePOGG

ThePOGG

August 16, 2019

Hi luck1717,

Bovada inform us that they've discussed this issue with you directly and resolved it?

Thanks,

ThePOGG

ThePOGG

August 23, 2019

Hi luck1717,

I'm following-up on the above?

Thanks,

ThePOGG

luck1717

August 24, 2019

Yes....so sorry I was away on vacation.

First off, thank you so much for your assistance and patience.. The Pogg does such a HUGE service in helping players out.

So I finally was contacted by a senior advisor named Rohan at Bovada. He talked to me today for about an hour and after a lot of standing my ground....he actually decided that paying me $125 with no play-through or anything for compensation.

Rohan really listened to my side, at first telling me the same thing....that Bovada was doing nothing to right this situation but after hearing how unfair this was to not meet in the middle here he came back with something that I was totally satisfied with. It was very refreshing and gives me a lot of faith in Bovada, due to Rohan, as the real deal.


ThePOGG

August 26, 2019

Hi luck1717,

Thanks for letting us know - it is appreciated!

ThePOGG