Resolved - Whether this was a game glitch or a mis-click on the player's part, it was an error that should of and has been corrected and the player is happy.
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I was playing 3 card poker at bovada and was dealt a straight, I chose "raise" and it folded my hand. I dealt with "customer service" via chat for about an hour before having a supervisor call me. He said that the system says that I chose "fold" and there is nothing that he can/will do. I took a photo of the hand. I explained to him repeatedly how the game works (he was not familiar with it) and that there is no way someone would fold a straight; furthermore, if they did, the pair + should still be paid (a different argument all together). I was playing $10 on the ante and Pair+, which would make this a $100 swing. Absolutely the worst experience with customer service I have ever had at any online casino. Service rep was [EDIT], Supervisor whom called was name [EDIT]. Chat Id or hand ID was [EDIT], I jotted that don't but can't remember which ID it was. Thanks for any help.
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Bovada - Software Glitch in 3 Card Poker
Posted by pkp161
March 2, 2018
pkp161 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
March 2, 2018