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Cadoola - Closed account

Ruling

Found for the Casino - Outside the UK and Maltese licenses, self-exclusions have to be applied at each casino individually. One request does NOT apply to the whole group.

Read our Cadoola Casino Review.

Player's Complaint

For two weeks ago i played very hard, so i decide to close My account. I write both in chat and mail about this. In chat i got answer "absolutly".

Few days later i took à look in the casino and tried to log in... and i came in!!even after My chat and mail... I paied in 3000kr and days after 12000sek... I got problem with gambling so it was why i closed My account... but Cadoola saw the chance to earn money from à man with problems. I want my 15,000 back when I think Cadoola made a mistake and did not close my account when I wanted it.

Read the casino review

3 Responses

User icon
ThePOGG
March 9, 2018

Hi asse00 - welcome to ThePOGG.com!

Unfortunately you've chosen to play with a group that are Blacklisted with this site. While I will try to contact the operator on your behalf you need to be aware from the outset that the chances that we'll receive a response are low.

Thanks,

ThePOGG

User icon
ThePOGG
March 16, 2018

Hi asse00,

I've spoken with the operator about this issue. They've provided the chat transcript where you informed the operator that you emailed the Tranello group the previous year to request a self-exclusion. Unfortunately casinos licensed outside of the UK and Malta are not required to carry self-exclusions over from one property on a license to another. This is a recent development in the better regulated sectors of the market. It does not apply in all cases. For a self-exclusion to be applied at Cadoola you would have to request it at Cadoola.

From what I can see from the records the operator sent over you informed Cadoola that you wanted your account closed on the 7th of March via Live Chat and after this point you were not allowed to play further. Is that accurate?

Thanks,

ThePOGG

User icon
ThePOGG
March 26, 2018

Hi asse00,

If we haven't heard from you by Friday the 6th of April I'll assume the above to be true and close this complaint.

Thanks,

ThePOGG

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asse00 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

March 9, 2018

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