Found for the Casino - This player claimed a bonus that had a maximum allowed withdrawal of $900 and has been paid the full amount they are entitled to.
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I signed up for an account using the referral of my wife on or around dec 2 or 3 2018. I deposited 90.00 at which time I used a bonus and played for over a weekend had already won and completed all my bonus play and had won over 6000.00 at one point around the 9th I requested a withdrawal at the time I had almost 5000.00 a request of 2000.00 a few days went by and I continued playing still had 3300.00 and received an email while I was playing on the 11th stating that I had no funds and right while I was playing my balance dropped from 3300.00 to 900.00 . I stopped playing and called them they stated that I had placed a bet of 2500.00 on a lucky 7 galore machine! That option isn’t available to bet! Then they said maybe someone hacked my account. They disable it and said 24-48 hours to resolve it has been 2 weeks with me contacting them via email and phone daily, no answers they are looking into it, I explain that it’s on their end but now all the funds that were legitimately won and what was left after they [REMOVED] 2500.00 are not accessible and I read now that I am not the first person with this problem. No one hacked into my account. They removed bed the money to not have to pay it I am thinking!
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Cafe Casino - Funds missing
Posted by reallymad
January 5, 2019
reallymad consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
January 5, 2019