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Cafe Casino - Not receiving payout

Ruling

Resolved - Cafe Casino inform us that this player has been paid. The player is non-responsive to our requests for updates and as such we assume they're happy.

Read our Cafe Casino Review.

Player's Complaint

I received the first 3 payouts within 48 hours and now they are holding 2500 and won't pay

Read the casino review

5 Responses

User icon
ThePOGG
May 30, 2019

Hi paxtonj69 - welcome to ThePOGG.com!

Before we go any further, why are the operator refusing to pay you?

Thanks,

ThePOGG

User icon
Paxtonj69
May 31, 2019

I dont know. They just keep saying that it has gone through 4 out of the 5 steps it needs to go through but it hasn't been approved by the accounts team. But keep in mind they have already given me 3 other withdrawals so why now is there a problem? They are just giving me a bunch of crap.

User icon
ThePOGG
June 3, 2019

Hi Paxtonj69,

Cafe Casino inform me that this balance has been paid. Can you confirm?

Thanks,

ThePOGG

User icon
ThePOGG
June 11, 2019

Hi Paxtonj69,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
June 19, 2019

Hi Paxtonj69,

IF we haven't heard from you by Friday the 28th of June I'll assume you've received your funds and close this complaint.

Thanks,

ThePOGG

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Agreement

Paxtonj69 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Cafe Casino
  • Kahnawake Gaming Commission

May 30, 2019

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