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Cafe Casino - withdrawal declined
Ruling
Found for the Player - Cafe Casino has informed us that they will not cooperate with this service to manage player complaints.
Read our Cafe Casino Review.
Player's Complaint
I requested a withdrawal from Cafe Casino after depositing approximately $6,000 with them in the last 3 weeks. After requesting my withdrawal, I got a message saying my account was disabled and my withdrawal was denied. When I asked why, they said there was a "security concern" from another online casino. They refused to name the nature of the security concern, or the other casino who had the concern. I am personally unaware of any security concerns. They told me I needed to resolve the security concern (which they would not identify) with the casino (which they would not identify) before my account would be activated. They took my deposits for 3 weeks without issue. I interacted with them multiple times over the 3 weeks before I requested my withdrawal, and not once did they raise a "security concern". That's because there is no "security concern".
3 Responses
Thank you so much for any assistance you can render. I am most grateful for even taking the time to review.
Hi lameusername,
Sadly this operator has informed us that they will not cooperate with the management of complaints via this service. At this juncture we have no reasonable expectation of this changing.
Sorry we could not be of further help.
ThePOGG
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Agreement
lameusername consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- Cafe Casino
- Kahnawake Gaming Commission
July 11, 2022
Hi lameusername - welcome to ThePOGG.com!
We'll contact the operator and see what we can find out for you.
Thanks,
ThePOGG