Unresolved - Captain Cooks casino claim this player has opened multiple accounts. If true we would support the operator, but no evidence has been provided.
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I have been playing at this casino for a time now and the other day I won $8000. Today,I contacted the live chat to double chrck their withdraw terms and they told me I am withdraw 4000 every Friday until the winnings were paid. I said thank u and we ended the chat. When I logged back into my account to gamble some more,it said I was locked out... so I contacted chat agian,and was directed to email risk management which I did. I recieved one email stating multiple accounts were detected and all my winnings had been confiscated. I do not have multiple accounts . Then I recieved another email 5 min later approving my withdraw request of $2500. I did not make a withdrawal request for $2500. They have not responded to any email I have sent since . I feel like I was scammed . Please help.
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Captain Cook - casino closed my accounr
Posted by ThisGirl17
May 9, 2022
ThisGirl17 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
May 9, 2022