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Captain Cooks - game error


Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Captain Cooks Casino Review.

Player's Complaint

Error 511 out of sequence order popped up while playing and prevented a bonus from playing. I have video of this as well. It's a glitch in the game preventing large payouts. And I'm going to blast the video over social media calling it captain cook [EDIT] casino glitch.

Read the casino review

3 Responses

User icon
December 9, 2022

Hi HCCRM0508776671 - welcome to!

Have you contacted the operator to discuss this matter?



User icon
December 17, 2022

Hi HCCRM0508776671,

I'm following-up on the above?



User icon
December 24, 2022

Hi HCCRM0508776671,

If we haven't heard from you by Friday the 6th of January we will assume you no longer need our assistance and close this complaint.



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HCCRM0508776671 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Captain Cooks
  • United Kingdom Gambling Commission
  • Malta Gaming Authority
  • Apollo Entertainment Limited

December 6, 2022

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