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Captain cooks - missing funds
Ruling
Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.
Read our Captain Cooks Casino Review.
Player's Complaint
I withdraw $15,000, I received $4,000 then the rest the money magically disappeared from my account. Every time I contact them I get redirected to a new person and they told me I receive my money when I do not.
5 Responses
I believe I deposited about $70, can’t remember if there was a bonus. All I know is I withdrew $15,000 CAD funds. And only received $4,000
Hi barrelracer2001,
Please forward all communication you have had with the operator about this matter to [email protected].
Thanks,
ThePOGG
Hi barrelracer2001,
I'm following-up on the above?
Thanks,
ThePOGG
Hi barrelracer2001,
If we haven't heard from you by Friday the 18th of March we will assume you no longer need our assistance and close this complaint.
Thanks,
ThePOGG
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Agreement
barrelracer2001 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- Captain Cooks
- United Kingdom Gambling Commission
- Malta Gaming Authority
- Apollo Entertainment Limited
February 17, 2023
Hi barrelracer2001 - welcome to ThePOGG.com!
How much did you deposit? Were you playing with any bonuses?
Thanks,
ThePOGG