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Captain Cooks - winnings confiscated

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Captain Cooks Casino Review.

Player's Complaint

They confiscated my funds and locked me out of my account. saying I had more than one account which I do not have as far as I know.

Read the casino review

4 Responses

User icon
ThePOGG
December 29, 2020

Hi world541 - welcome to ThePOGG.com!

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

User icon
ThePOGG
January 10, 2021

Hi world541,

Please respond to the last email you received from the operator, CC'ing [email protected], and request that they provide all information they have for the accounts you hold with this group.

Thanks,

ThePOGG

User icon
ThePOGG
January 17, 2021

Hi world541,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
January 24, 2021

Hi world541,

If we haven't heard from you by Friday the 5th of February I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

world541 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Captain Cooks
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • Apollo Entertainment Limited

December 29, 2020

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