Casino 1 Club - Irresponsible trading

Hi spinx84 - welcome back.

As a UK citizen you should only be playing with operators that hold a UKGC license. Casino 1 Club do not hold a UKGC license and as such are breaking UK law by accepting your custom.

Secondly, the group you have chosen to play with are both negatively listed here and inconsistent in their approach to managing complaints submitted to this service. While we will try to contact the operator on your behalf at the appropriate junctures, the chances of a successful mediation are low.

Finally, Casino 1 Club operator on a Curacao based license that does not require their licensees to carry over self-exclusions to other properties on the license. That being the case you would only be self-excluded at the specific properties that you have requested a self-exclusion at. Have you requested a self-exclusion at Casino 1 Club before?

Thanks,

ThePOGG

Hi thanks for getting back to me and I wasnt aware that they didn't have a ukGC licence. I haven't self excluded with them only after requesting the refunds.

I have self excluded with game tech companies and all done with my current address

Hi Spinx84,

As stated above, a self-exclusion at other Game Tech properties would not carry over to Casino 1 Club. This is one of the significant protections you receive when playing with UKGC licensed operators that you will not receive when playing with unlicensed operators.

Thanks,

ThePOGG

Ok well how should I request a refund, should I state that as a UK citizen I should have been able to gamble on their site

Hi Spinx84,

We do not support claims based on lack of license alone - there has to be something fundamentally unfair about the gambling transaction.

I'm sorry but there's nothing we can do to help you in this instance.

ThePOGG