Welcome Bonus

Get 100% up to €150

<p><a href="https://tracking.casinoreviews.com/redirect/casinoluck" rel="noopener nofollow" target="_blank">Full T&amp;Cs apply.</a></p>

Android Phone

iPad

iPhone

Windows

Australian Dollar

Canadian Dollar

Danish Krone

Euro

British Pound Sterling

Norwegian Krone

Swedish Krona

US Dollar

Ainsworth

Aristocrat

Bally

Barcrest

Betsoft

Big Time Gaming

Blueprint Gaming

Cadillac Jack

Cryptologic

Elk Studios

Habanero

iSoftBet

Lightning Box Games

Magnet Gaming

Microgaming

NetEnt

Old Skool Studios

Play'n Go

Playson

Pragmatic Play

QuickSpin

Rabcat

Realistic Games

Skillzz Gaming

Thunderkick

Tom Horn Gaming

UKGC

CasinoLuck

Bank Transfer

Bank Wire

Bankcontact Mistercash

Dotpay

Euteller

Fastbanktransfer

Ideal

Instadebit

Laser

Maestro

Master Card

Neteller

Paysafecard

Poli

Pugglepay

Qiwi

Skrill

Sofort

Solo

Switch

Trustly

Ukash

VISA

Wywallet

Zimpler

Chat

Email

Phone

Hi spacebear - welcome to ThePOGG.com!

As we are the ADR for the Apsire Global license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

Hi spacebear,

Do you have any record of the conversation where you requested this restriction?

Thanks,

ThePOGG

Hello the pogg, thanks for your reply.

I have screenshots of my limit request in the chat at Casino Luck.
In the meantime Casino Luck has answered this:

'' Please note that based on our investigation, there is no date on the screenshot that you provided to us that indicates the time of the application. For this reason, we cannot give you a refund. ''

However, you can clearly see the date on the screenshot from my photo album.

I can send you the screenshots to your email.

Regards, Spacebear

Hi spacebear,

The operator have been unable to locate any record of this Live Chat conversation. Do you have a transcript for it? Do you know the name of the agent that responded to you?

Thanks,

ThePOGG

Hello thePogg,

Casino Luck already told me that. That's why I sent the screenshot to CasinonLuck. The reimbursement was then refused due to the missing date. I was able to prove the date based on the screenshot from my photo album. Unfortunately I can not remember the name and did not screenshot the entire course.

Regards, Spacebear

Hi spacebear,

Casino Luck inform us your deposits on Casino Luck and Hopa after the date shown in the chat will be refunded. We would appreciate it if you could confirm when you receive your funds.

Thanks,

ThePOGG

Hello the pogg.
Thank you for helping me.
I have received the deposit refund from Casinoluck and Hopa.
However, I actually wanted to submit a loss limit so that I could not gamble away my winnings. Can you ask whether a 50% refund of the profit can be agreed on both sides due to the error? Less the amount already reimbursed.

greetings
Spacebear

Hi spacebear,

Casino Luck do not offer a loss limit. The do offer a deposit limit - as is required by their license - which is what should have been enforced in this situation. As such funds in excess of the deposit limit which should have been put in place have been returned.

Thanks,

ThePOGG

Hello thepogg,
okay. Thanks for your help. Unfortunately I have not yet received a refund from Digibet. There were also deposits after the specified date.

Greetings
Spacebear

Hi spacebear,

Limits of this nature do not carry over to other properties on the license. Your limit would only be applied to the property you request it at.

Thanks,

ThePOGG

Hello thepogg,
okay but I also got a refund from Hopa.

Greetings
Spacebear

This player has been refunded the amount they deposited over the deposit limit that should have been put in place.

Hello The Pogg,
 I played at Casinoluck and requested a payout. I then contacted the live chat on December 20, 2019 at around 7 p.m. in order to set up a sales restriction / loss limit or some kind of block that I could no longer gamble my money.
 This didn't happen and I was able to gamble away everything again.
 
 Now my case is under investigation, but I have the feeling that not much is happening there.
 
 Thanks for your help.

Casino Luck - Loss Limit not set

To submit an online gambling complaint, register a new account or log in.

Create account

Log in

Got a complaint about a gambling site?

Casino Review Site Logo

Log out

Account

Title

Complaint Details

Posted By

Disputed amount

Date raised

Date closed

Player’s Complaint

To protect the privacy of our users, all personally identifiable information has been redacted. If you see anything we've missed contact us at complaints@casinoreviews.com.

Player's Complaint

Player Complaint Responses

Complaint Title

This complaint may have been archived. If you are looking for information about your complaint, please contact us at complaints@casinoreviews.com

This link is no longer valid

Dynamic Single Complaint 

Default

IGT DE

All British Casino UK

Playtech ZA

Bank Transfer CA

Online Casinos UK

Cookie Policy DE

PayPal

Neteller UK

Spin Casino

ecoPayz IE

King Billy Casino CA

Free Spins IN

Casinos en vivo PE

Terms of Use DE

Mirax Casino CA

Oasis Poker

Hellspin Casino NZ

Roulette ZA

Rizk Casino IE

Bonos de Casino

ecoPayz UK

Live Casinos AT

IGT NZ

Yabby Casino IE

Casinos Online CL

Condiciones de uso MX

Dave Ellefson - Founding member of Megadeth

African Grand ZA

GrandWin Casino

Mirax 

Bank Transfer ZA

Guts Casino CA

Ken Smith Blackjack Tournament Expert

Diamond7 Casino 

Casino Games IN

Visa CA

bCasino.co.uk – A UK licensed operator with ties to the black market?

New Casinos IN

21Prive Casino

Queen Vegas NZ

All Complaints

Visa ZA

King Billy Casino

Skrill CA

PayPal NZ

500 Deposit NZ

32Red Casino

Paysafecard DE

Responsible Gambling IN

Casino War

21Red Casino

Game Providers UK

Qbet Casino

ecoPayz CH

Quickfire

Zahlungsmethoden CH

Ruleta CO

Betway Casino NZ

888 Casino

PayPal IE

Arctic Casino NZ

JackpotCity Casino Ontario

Responsible Gambling UK

Microgaming DE

888 Casino CA

Grosvenor Casino

100 Deposit NZ

Online Casinos IE

Mirax NZ

Starda Casino IN

Casumo Casino Ontario

Bank Transfer IN

Wazamba Casino CA

Betsson CO

Baccarat CA

Vegas Crest NZ

Red Stag Casino IE

Live Casinos NZ

Casumo Casino NZ

KingdomAce Casino

Mobile Casinos

Dinero real

Blackjack MX

Playtech DE

Visa IN

SlotsMagic Casino NZ

Bizzo Casino CL

Craps UK

Boku ZA

WSM Casino CA

888 Casino Ontario

Slots UK

Cobra Casino NZ