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Casino1Club - cancellation win
Ruling
Resolved - The player has managed to resolve their complaint with this operator, though Casino1Club would not discuss this issue with us directly.
Read our Casino 1 Club Review.
Player's Complaint
Hello,
I need help.
I played casino1club.com to offer 400% bonus on your deposit. All the rules specified in the online chat.
A deposit of 40 euros. I make a right and put it on the conclusion 1739.00 €. I sent all the documents. After 5 days, the cancellation came output. The win lifted. Deposit returned to balance. formulation cancellation:
"In accordance with our Terms and Conditions on the wrong game, we denied your request for withdrawal and to cancel all winnings earned by you."
I'm an experienced player, always learn the rules and do not break them. No failures, the game's story confirms it.
When asked to support "that it has been particularly disturbed" No answer. Support ignores, does not respond to the letter. I know this rule and followed closely to follow it. Bet even close to 30% of the deposit was not. There is a story where it all can be checked. What to do in this situation?
3 Responses
Hi Punisherrr,
I've managed to establish a line of communication with Casino1Club. They will not discuss this complaint directly with us, but I have forwarded on your complaint to their management. If they feel that there's anything that can be done to resolve your issue they will contact you directly. I'd appreciate it if you could let us know if you hear anything from them.
Thanks,
ThePOGG
Hi Punisherrr,
Firstly, thank you for getting back to us and letting us know that your issue has been resolve.
The reason for the delay in managing your issue was an extended conversation with this groups ownership regarding whether or not they would speak to us at all. I'm glad to hear your issue was resolved while that was ongoing.
Thanks again,
ThePOGG
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Agreement
Punisherrr consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
October 20, 2016
Hi Pinisherrr - welcome to ThePOGG.com!
The reality here is that you've chosen to play with a group that a licensed by a body that are by and large non-responsive to player complaints, have a history of making similar highly controversial decisions and are non-responsive to player complaints posted at this site. Unfortunately the reality of what you can do is 'very little'.
Nevertheless, if your provide us with the username and email address you use at Casino1Club I'll try to contact the operator.
Thanks,
ThePOGG