ThePOGG.com – your source for reliable information about online gambling.


  • Over 2k complaints managed and $2 million returned to players.
  • The largest collection of detailed casino reviews available online.
  • Bonus value reports to tell you how bonuses really compare.
  • Detailed game guides to help you learn to play.

I certify that I am over 18 years of age and I have read and agreed to the:

Privacy Policy
We respect your privacy and won't share your email address.
Aweber logo
[X] Close this form and return to site
Close geo
Turn geolocation on
Locale settings

Currently viewing:

English in United States

Casino1Club - missing winnings

Ruling

Resolved - Casino1Club inform us this player has been paid and as the player is non-responsive to our requests for updates we assume they are happy.

Read our Casino1Club Review.

Player's Complaint

Hi there,

I’d like to register a complaint regarding casino1club,

I was playing Diamond Crush this morning 18/01/2019 and won 272 euros on the bonus game, since finishing the game the funds were not credited to my casino1club account and are missing,

I contacted casino1club this morning & sent screenshots showing the win along with the game reference number, however the casino have chosen not to reply to me at this time, which is why I’m asking for your assistance with this,

My complaint will be resolved upon casino1club crediting the winnings to my casino1club account, so I can make a withdrawal,

I can provide screen shots of the win, which includes the game reference number,

Thanks for your help,

If you need any further information then please contact me,

[EDIT]

Read the casino review

6 Responses

User icon
ThePOGG
January 21, 2019

Hi mgregory905 - welcome to ThePOGG.com!

Fristly, as a UK citizen you should only be playing with operators who hold a UKGC license. This operator do not and are breaking UK law by accepting your play.

Casino1Club are Blacklisted with this service. While we will try to contact the operator on your behalf, the chances of a successful mediation are low.

Thanks,

ThePOGG

User icon
ThePOGG
January 25, 2019

Hi mgregory905,

I've spoken to Casino1Club and they've informed me that this issue has been resolved. Can you confirm this?

Thanks,

ThePOGG

User icon
mgregory905
January 30, 2019

They have resolved the payment of winnings however have NOT paid the winnings out to me, I withdrew 400 euros from them and they only paid me £13.58 into my bank account, Can you please step in and assist me in getting them to pay me the correct amount? Thanks so much [EDIT]

User icon
ThePOGG
February 5, 2019

Hi mgregory905,

I've spoken to Casino1Club and they inform me that all of your winnings were returned to your credit card. Can you confirm this? If not can you provide statements for the relevant time period to the operator and we will discuss further?

Thanks,

ThePOGG

User icon
ThePOGG
February 13, 2019

Hi mgregory905,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
February 19, 2019

Hi mgregory905,

If we haven't heard from you by Friday the 1st of March I'll assume you have received your funds and close this complaint.

Thanks,

ThePOGG

Leave a Reply

You must be logged in to post a comment.

Recommended Casinos

High Roller Casinos

Agreement

mgregory905 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casino 1 Club
  • Curacao eGaming
  • Game Tech Group N.V.

January 21, 2019

United States country flag