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Classy Slots - Casino confiscated winning

Ruling

Found for the Player - Classy Slots Casino have informed us that they will not discuss complaints submitted to this service.

Read our Classy Slots Casino Review.

Player's Complaint

Hello. Classy Slots Casino made a mistake and illegally canceled my winnings. They accuse me of irregular play. Allegedly, I exceeded the permissible bet. According to the rules of this casino, "Irregular play" includes, inter alia:Placing total bets equal to or greater than 30% of the value of the deposit currently in play.

I got to know the terms and thought that I did everything right.

I made a deposit of 120 €.

I was betting 15 €.

I can bet no more than 36 € by casinos terms. That's 30% of 120 €. My bet didn't exceed it.

It also applies to the bonus. I received a bonus of 120 €. I was betting 15 €. This does not exceed 30%.

Check this information and verify yourself.

As you can see, I did not play an "irregular game." I waiting for reasonable action. Please, return my win and bonus to the account. As a bona fide company, casino must apologize to me for the inconvenience.

I received my deposit of 120 €, so the amount owed by the casino is 1272 €.

Read the casino review

2 Responses

User icon
ThePOGG
September 12, 2019

Hi falcon - welcome to ThePOGG.com!

The group you have chosen to play with are both negatively listed here and inconsistent in their approach to managing complaints submitted to this service. While we will try to contact the operator on your behalf at the appropriate junctures, the chances of a successful mediation are low.

Thanks,

ThePOGG

User icon
ThePOGG
October 4, 2019

Hi falcon,

Sadly Classy Slots have informed us that they will not cooperate in assisting their players that submit complaints to this service.

Sorry we could not be of more help!

ThePOGG

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Agreement

Falcon consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Classy Slots
  • Curacao eGaming
  • Game Tech Group N.V.

September 12, 2019

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