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Classy Slots - Non respect of Responsible gaming
Ruling
Resolved - Whilst Classy Slots have not offered a response to this issue, the player has informed us that they have received a refund.
Read our Classy Slots Casino Review.
Player's Complaint
Hello,
I've registered to this website few months ago, in March. Knowing that I have a gambling problem I've asked them to close my account via email at least 10 times since April, I've told them that I have gambling problem via email and chat.
But I didn't receive any reply, only an email saying that I received a new bonus on my account everytime I asked for the account closure.
I've won few times, and recredited the withdrawals most of the times.
They finally closed my account when I threatened them to contact the Curacao commission.
But at the end Ive probbaly lost 1500€ since my first account closure request.
Do you think I could get my money back or at least part of it ?
3 Responses
Hi douorette,
Can you please forward any Live Chat records or emails where you informed the operator of your gambling problem to [email protected]?
Thanks,
ThePOGG
Hi douorette,
Thanks for informing us that you have managed to resolve this issue - it is appreciated.
ThePOGG
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Agreement
Dourette consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- Classy Slots
- Curacao eGaming
- Game Tech Group N.V.
July 16, 2019
Hi douorette - welcome to ThePOGG.com!
As a UK citizen you should only be playing with operators that hold a UKGC license. Classy Slots do not hold a UKGC license and as such are breaking UK law by accepting your custom.
Secondly, the group you have chosen to play with are both negatively listed here and inconsistent in their approach to managing complaints submitted to this service. While we will try to contact the operator on your behalf at the appropriate junctures, the chances of a successful mediation are low.
Thanks,
ThePOGG