Classy Slots - Withdrawal

Hi tracymarie - welcome to ThePOGG.com!

What reason has the operator given you for non-payment?

Thanks,

ThePOGG

They said I made a 7.50 euro bet but this was after I made the withdrawal I didn't bet 7.50euros to win the money I wished to withdraw my withdrawal was already in progress

Hi tracymarie,

Can you please forward all communications you have had with the operator about this matter to [email protected].

Thanks,

ThePOGG

I have emailed you thank you

Hi tracymarie,

Please details the deposits that you made to Classy Slots and indicate which one of them resulted in the win you are contesting. Please also details which deposits you received bonuses with.

Thanks,

ThePOGG

I didn't receive any bonuses I deposited with 20euros and played until I got to the amount I attempted to withdraw

I didn't receive any bonuses I deposited with 20euros and played until I got to the amount I attempted to withdraw

I signed up to this site many years ago and made 20euros various times . I wasn't aware in these years that I could not make a 7.50 euro bet surely it's there job in the first place to make sure this doesn't happen and even contact me when I first made a bet . I won 8000 at first and then I attempted to withdraw 5000 from that and I carried on playing with the remaining 3000 as I hoped there wouldn't be a problem with my withdrawal. They have had years to contact me and say this is there rules . When I deposited my last 20euros that I won the money from I was not given any bonuses with it which I may of understood the waging rules . I think this casino is unfair I appreciate you looking into this for me thank you . [EDIT]

Hi tracymarie,

Unfortunately there is nothing we can do to help you in this instance. This group of operators apply maximum bet limits to non-bonus play. Our understanding is that this practice would be non-compliant with EU consumer law, but having discussed this issue on several occasions with this group I can say with confidence that they will not change their position.

Sorry we cannot be of more help.

ThePOGG

Ok thank you for trying for me