Resolved - The player broke terms and conditions by triggering multiple bonus before the original bonus was completely lost. As a good will gesture, given that the player only had a small amount of the original bonus left in their account when they triggered the second and third bonuses, Club Gold agreed to return the removed funds as long as the player completed the wagering requirement for all claimed bonuses. This was a remarkably fair and generous offer given the breach of terms.
Read our Club Gold Casino Review.
I give a complaint to the club gold casino. I have put my money and received bonus , I played slot ( rotation for 2 usd ) and lost. The account remains 1.2 usd . Because I played for a higher amount than the rest of the account I put more money received bonus and lost. Again, the rest of the account is lower than what I played , I have put my money again received a bonus win. On account I had 3,250 usd .
Online play more than five years , putting money while playing gradually and do so always .
I wanted to withdraw $ 3,000. Online inherited their support to me , that I played with three bonuses at the same time and my win deleted.
I did not play at the same time with three bonuses , but I played with bonuses gradually , but unfortunately I had always a few cents on your account the next deposit. This was the reason of the infringement and delete winnings.
Deleting 3000usd due balances a few cents on the account seems self-serving and contrary to good morals. I did not agree with this approach and I complained via email. The answer I received from the same person to whom I complained. This has to be at least amusing.
Sorry for the English language - I use google translator
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Club Gold - 3000 usd deleted
Posted by winstoncz
January 13, 2014
winstoncz consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
January 13, 2014