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Gioo Casino - Quotes Terrible and no chance to win Money back

Ruling

Found for the Casino - This player has not played enough to generate a large enough sample size to draw any mathematically valid conclusions about the fairness of the games they played.

Read our Gioo Casino Review.

Player's Complaint

Hello I played First Time In your Casino

I takes Hours to Eat 1600 Buck (euro) and no Chance to Win my Money back.

I Had never A Chance Because Your System dont let me Win.

I Want a Refund Of half My Lost Money And After that Closing my Account.

Other site if not i Asked An Attorney and said he helps me if not the half Came back .

I never wanna Play Again in Your Casino With this Terrible Quotes and Blocked machines.

Greeting [EDIT]

Read the casino review

1 Responses

User icon
thepogg
February 6, 2022

Hi Teddybaer - welcome to ThePOGG.com!

Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

Sadly there is nothing we can do to assist you.

Firstly - we are a dispute mediation service, not the operator.

Secondly - even at the lowest possible stakes, you have not generated a large enough sample size of play to determine that there is an issue with the fairness of the games you have played.

Finally, if you feel you are losing more than you are comfortable with you may find our free Responsible Gambling app BetBlocker useful. It allows users to restrict their internet capable devices from accessing over 15k gambling operator websites for between 24 hours and 5 years.

Sorry we could not be of further help.

ThePOGG

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Agreement

Teddybaer consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Gioo Casino
  • Malta Gaming Authority
  • N1 Interactive Ltd

February 6, 2022

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