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iGame - Double account
Ruling
Resolved - A communication error within iGame resulted in an incorrect confiscation of funds. This issue was fixed as soon as it was brought to their attention.
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Player's Complaint
Hello,
I made a double account @ Igame.com I didn't know I had an account already after a while I trying to login and found my account locked. So I send out an email why my account was locked.
They responded;
"Please note that the funds have been deducted because of fraudulent activity from your side. Our decision is final and undisputed.
regards
[EDIT]
Support
I don't know really what to say I think I made a mistake and then deduct 100 euro deposit not even played with it. Maybe you can put some light on this situation. Thank you.
email [EDIT]
3 Responses
Hi Alexandro,
While the opening of multiple accounts is prohibited at just about every online casino, in this case the confiscation of funds was an internal communication issue at iGame. The funds should be back in your account now.
If you could confirm that this is indeed the case I'll close this complaint.
Thanks
ThePOGG
Got it!
Thank you.
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Agreement
Alexandro consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
January 10, 2014
Hi Alexandro - thanks for getting in contact.
I'll contact iGame just now and see what I can find out.
ThePOGG