Resolved - After the completion of a security review Jackpot Grand paid the player in full.
Read our Jackpot Grand Casino Review.
Hi,Need some help,thank you.
Made several deposits at Jackpot Grand,never went thru playthru.
But got there recently,clearing the bonus and going up to 1,000$.
Asked for a withdraw, sent ALL the documents they asked for,including a faxback document.
No reason were given and they reversed my gains.
Tried e-mails,no answers.
So I decided to play the 1,000$, knowing I would never see that money.
Went up to 1,900$ and FOUND YOU GUYS.
But before I found you, I decided to call them, tried to speak to a [EDIT], he wasn't there of course, the lady couldn't answer any questions, put me on hold and never came back.
I sent all the documents they wanted, I'm legit, made the playthru. PLEASE HELP
Played other casinos like microgamings, and always got paid, this never happened to me.
Below a copy of the only e-mail they sent me. I would also like to send you a picture of the screen shot I took right before I made my withdrawl request. Just tell me how.
Thank you sooooooo much for your attention.
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viniz113 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
July 8, 2014