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King Billy - Account closed

Ruling

Resolved - Both the submitting complainant and Slots Plus Casino have informed us that this issue has been resolved and the player has received their funds.

Read our King Billy Casino Review.

Player's Complaint

Hey! My account got closed when I tried to withdraw 900 euros.

Read the casino review

6 Responses

User icon
ThePOGG
December 1, 2020

Hi l0nely - welcome to ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

What reason did the operator give you for this action?

Thanks,

ThePOGG

User icon
l0nely
December 2, 2020

First the operator said my account was closed due to security reasons. The next day I asked the customer service why is my account still locked they said something along the lines of that I am "bonus abusing".

User icon
l0nely
December 12, 2020

Hey again. I just wanted to check if you have any news regarding this case.

User icon
ThePOGG
December 27, 2020

Hi l0nely,

Our understanding is that your withdrawal has been processed. We would appreciate it if you could confirm when you receive your funds.

Thanks,

ThePOGG

User icon
l0nely
December 30, 2020

Received the funds. You can close the case

User icon
ThePOGG
January 3, 2021

Hi l0nely,

Thanks for letting us know - it is appreciated!

Thanks,

ThePOGG

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Agreement

l0nely consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • King Billy
  • Malta Gaming Authority
  • N1 Interactive Ltd

December 1, 2020

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