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King Billy - Confiscation

Ruling

Resolved - The submitting complainant has informed us that this issue has been resolved and that they have received their funds.

Read our King Billy Casino Review.

Player's Complaint

Recently I registered at Kingbilly casino and deposited 200 eur 200 bonus. I played very carefully , trying not to violate any casino rules. I succeeded to raise my balance to 1511 euro while fulfilling the wagering requirements of the bonus. I proceeded to withdraw my balance.

Then, after one hour, my account got locked and I was asked to provide 1) selfie of mine winking with one eye my ID card in my hand; 2) the story of all my Skrill account transaction for 3 months showing me funding my account. Both documents were provided by me. Then I got this email from Kingbilly next day:

“With all respect from the King Billy Casino, we had to close your account due to bonus abuse. Such actions indicate a direct violation of Terms and Conditions of the online casino King Billy:

1.14. In case Casino suspects that a Player has committed a bonus abuse, either on his own, or in association with some partners, Casino reserves the right to forfeit the bonus allocated to the Player at its discretion. Bonus abuses will result in the closure of the relevant Player’s account. Casino reserves the right to withhold cash-ins and/or confiscate all winnings of the Player”

I am pretty much sure that I have not violated any casino’s rules, let alone being an abuser. There is no single fair reason to justify the confiscation of my legitimate winnings. Thank you for your help in advance.

Read the casino review

6 Responses

User icon
ThePOGG
March 10, 2021

Hi qafar325 - welcome back!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
ThePOGG
March 21, 2021

Hi qafar325,

Our understanding is that you will be paid your win shortly. We would appreciate it if you could confirm when you receive your funds.

Thanks,

ThePOGG

User icon
ThePOGG
March 28, 2021

Hi qafar325,

Have you received your funds?

Thanks,

ThePOGG

User icon
Qafar325
March 29, 2021

Yes, I have received the payment to my Skrill account. Thank you for help

User icon
ThePOGG
April 4, 2021

Hi Qafar325,

Thanks for letting us know - it is appreciated :)

ThePOGG

User icon
Zugaard
May 4, 2021

I am happy to see that a person who hasn't broken any rules, and who had their funds confiscated for something the casino couldn't proof, had received their confiscated winning after being in contact with The Pogg. It gives me hope. I hope the same thing will happen in my case

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Agreement

Qafar325 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • King Billy
  • Malta Gaming Authority
  • N1 Interactive Ltd

March 10, 2021

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