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King Billy - doing diifuclt refunding my money

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.

Read our King Billy Casino Review.

Player's Complaint

saturday 1 august made an account by this casino. I did deposit 2 times 10 and 50 euro. after the second deposit of 50 euro i was kicked out because "i had an selfexclusion".

If had a self exclusion how was able to make an account play slots en deposit 2 times.

i had contact with the live chat and they told me to send the documents so they will refund my 50 euro.

I send the docs but one the employee who was sarcastic didnt accept my scanned passport because i had to be a photo and not a scan.

its their fold and ther problem i send the docs they need but they still dont paying me out.

After this i will quit any online casino because i dont trust it anymore.

Read the casino review

4 Responses

User icon
ThePOGG
August 4, 2020

Hi ahmet - welcome to ThePOGG.com!

With the greatest of respect you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 21st of August let us know and I'll contact the operator on your behalf.

You may find our free Responsible Gambling app BetBlocker useful. It allows users to restrict their internet capable devices from accessing over 12k gambling operator websites for between 24 hours and 5 years.

Thanks,

ThePOGG

User icon
ThePOGG
August 21, 2020

Hi ahmet,

Are you still experiencing issues?

Thanks,

ThePOGG

User icon
ThePOGG
August 27, 2020

Hi ahmet,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
September 3, 2020

Hi ahmet,

If we haven't heard from you by Friday the 11th of September I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

AHMET consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • King Billy
  • Malta Gaming Authority
  • N1 Interactive Ltd

August 4, 2020

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