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Lucky VIP – Delay of funds

Ruling

Declined - This issue has already been submitted to the operator’s official ADR/received a ruling from another ADR.

Read our Lucky VIP Casino Review.

Player's Complaint

on 16th February 2020 i won £6550 at lucky vip since then i have provided all verification documents that they have asked for and they are still saying the account is under review i get no answers from them at all

Read the casino review

5 Responses

ThePOGG
Dec 15, 2020

Hi wanderswolves - welcome to ThePOGG.com!

Have you already taken this issue to the operator's UK ADR?

Thanks,

ThePOGG

ThePOGG
Dec 27, 2020

Hi wanderswolves,

I'm following-up on the above?

Thanks,

ThePOGG

wanderswolves
Jan 01, 2021

HI YES I HAVE SUBMITTED A COMPLAINT AT IBAS BUT IM STILL YET TO GET A REPLY BACK

wanderswolves
Jan 01, 2021

HI YES I HAVE SUBMITTED A COMPLAINT AT IBAS BUT IM STILL YET TO GET A REPLY BACK FROM THEM

ThePOGG
Jan 03, 2021

Hi wanderswolves,

Typing in all caps is considered rude. Do not do it.

If you have already submitted your complaint to the operator's official ADR, you need to contact IBAS to get an update on your claim. This is not a matter we would intervene in.

Thanks,

ThePOGG

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Agreement

wanderswolves consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Lucky VIP
  • Alderney Gambling Control Commission
  • United Kingdom Gambling Commission
  • Daub Alderney Ltd

December 13, 2020

Situated in in the south-west Pacific Ocean is the island of New Zealand. The population of New Zealand is quickly approaching the 5 million mark. The gambling sector in New Zealand is incredibly healthy and all forms of gambling are popular with citizens of this jurisdiction. New Zealand regulates gambling and also forbids any advertising to citizens resident in its jurisdiction that may induce them to gamble with foreign operators and fines are levied against operators that are found to be doing so. It appears that players from New Zealand are permitted to gamble with providers situated beyond its own shores – there is no record of any criminality or prosecution attached to the activity but New Zealand does not offer player protection if a player has a complaint against a foreign based operator.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.