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LVBet – The casino confiscated my money illegally

Ruling

Found for the Casino - LVBet have provided sufficient evidence to demonstrate that this has breached terms of use in a non-redeemable fashion.

Read our LVBet Review.

Player's Complaint

Hello. I'm sure the casino confiscated my money illegally. We are talking about a large amount of $2,349.

On November 20, I received a regular verification request. After verification, my account was confirmed and verification completed. On December 1, I received a letter that my account was blocked, and the winnings and deposits were confiscated.

In the letter, the casino points out these rules:

a. (I) Customer identity. You guarantee, provide truthful, accurate, up-to-date and complete identity information during the registration process.

d. In the event that LV BET has reason to believe that the information provided is inaccurate, we may suspend or close the User Account and withhold any winnings.

I transfered deposit at the casino, after that I played and won. After I passed the verification. I've provided the casino my real documents. At this moment our cooperation with the casino was over. Casino only had to withdraw my money. Casino should have reported after the game if they believe I broke the rules. The casino did not report this, instead they carried out a regular verification and confirmed it. Casino security must explain what my actions violated the rules and provide evidence of my guilt. I didn't break the rules, I don't admit the charges, I don't have to prove my innocence. Please help me get my deposit and winnings back.

Read the casino review

2 Responses

ThePOGG
Dec 15, 2020

Hi zzira - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

ThePOGG
Jan 03, 2021

LVBet have provided sufficient evidence to demonstrate that this account has breached the terms of use in a non-redeemable fashion. As such we will take no further part in the representation of this player's claim.

No further posts will be approved on this thread.

ThePOGG

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Agreement

zzira consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • LV BET
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • Fairload Ltd

December 14, 2020

Situated in in the south-west Pacific Ocean is the island of New Zealand. The population of New Zealand is quickly approaching the 5 million mark. The gambling sector in New Zealand is incredibly healthy and all forms of gambling are popular with citizens of this jurisdiction. New Zealand regulates gambling and also forbids any advertising to citizens resident in its jurisdiction that may induce them to gamble with foreign operators and fines are levied against operators that are found to be doing so. It appears that players from New Zealand are permitted to gamble with providers situated beyond its own shores – there is no record of any criminality or prosecution attached to the activity but New Zealand does not offer player protection if a player has a complaint against a foreign based operator.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.