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Megaslot - not sendin my money back.

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Megaslot Casino Review.

Player's Complaint

First of all,I wish you a good day. I have problems with the casino megaslot.com,can you please help. I made a deposit of 150 usd 150 usd 2 times on 24-11-2021,but these funds were not reflected in my megaslot balance. It's been about 65 days,megaslot casino customer service said the money has been transferred to their account and the card issuer will review the transactions. They said that your money will come to your account 3 times in this 65-day period,but my money did not come to my account every time. Now they are making me wait for card issuer review again. I would like to complain to you about the site I registered with my [EDIT] account name. Could you please review this casino that you have licensed?

Read the casino review

3 Responses

User icon
thepogg
February 1, 2022

Hi yusuf365 - welcome to ThePOGG.com!

Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

Please quote the last communication you received from the operator about this matter.

Thanks,

ThePOGG

User icon
thepogg
February 12, 2022

Hi yusuf365,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
thepogg
February 19, 2022

Hi yusuf365,

If we haven't heard from you by Friday the 5th of March I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

yusuf365 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • MegaSlot
  • Malta Gaming Authority
  • N1 Interactive Ltd

January 31, 2022

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