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Megaslot - Vip bonus balance dissappear.

Ruling

Resolved - MegaSlot Casino have informed us that this player has been paid. The player has been non-responsive to our requests for updates so we assume they are happy.

Read our MegaSlot Casino Review.

Player's Complaint

I have a vip bonus free spins...and i manage to make it 1500 plus and pass the wagering limit..after passing the wagering limit ..it became 40 plus euro ....my bonus did not came from welcome bonus or no deposit free bonus or sign up free bonus...its a VIP BONUS...im on the VIP LEVEL GOLD 2 ...AND PLAYING FAIR...THIS IS THE FIRST TIME I COMPLAIN BECAUSE ITS TOTALLY UNFAIR....I BEEN PLAYING FOR SO MANY YEARS WITH DIFFERENT CASINO SITES....I REALLY FIND THIS UNFAIR....

Read the casino review

4 Responses

User icon
thepogg
October 1, 2021

Hi xoxoxoxo - welcome to ThePOGG.com.

Please ensure you have read our Complaint Guidance to ensure that fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
thepogg
October 9, 2021

Hi xoxoxoxo,

Our understanding is that this issue has been resolved. Can you confirm?

Thanks,

ThePOGG

User icon
thepogg
October 16, 2021

Hi xoxoxoxo,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
thepogg
October 23, 2021

Hi xoxoxoxo,

If we haven't heard from you by Friday the 5th of November I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

xoxoxoxo consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • MegaSlot
  • Malta Gaming Authority
  • N1 Interactive Ltd

September 29, 2021

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