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N1 - payment

Ruling

Found for the Casino - This player claimed a No Deposit promotion and has been paid the maximum they are entitled to for this type of promotion.

Read our N1 Casino Review.

Player's Complaint

I got free spins 50 of these spins I made the required bet and I won 3000 pl for this my payment lasted 3 days with that 2800 zlotys I was paid 200 was told in the regulations I write with max 200 zlotys I think I was cheated because there was no record why it lasted it was 3 days and I was taken 2800 PLN, please indicate the court which is competent because I will not give up and sue n1 limited because it cannot be so under the regulations where I write with max PLN 200 there is a point countries that cannot receive the free spins bonus in this is Poland I have vip status where I also can't and I got a turnover that is heavily combined

Read the casino review

8 Responses

User icon
ThePOGG
September 3, 2019

Hi pylica - welcome to ThePOGG.com!

Firstly - this is an English language service. For legal reasons we cannot accept posts in other languages. I have translated your complaint submission but please ensure in future that all comments are translated to English before you post them.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Before we go any further I need you to provide your full name. I also need to know whether these free spins required a deposit to claim?

Thanks,

ThePOGG

User icon
pylica
September 3, 2019

Rafał Grębowiec Name 50 free spins for the appropriate game I made from these spins PLN 23.10 and from this amount a turnover was required to place a bet of PLN 1155 and I did so and won 3000 PLN, where the payment lasted 3 days I was paid to the casino account 200 zlotys the rest of the bonus regulations are lost says that the maximum payout is 200 zlotys from free spins I believe that it was manipulated after my withdrawal because they needed 3 days registration in the regulations contradict themselves because there is such a record that Poland cannot get free spins and vip and I'm from Poland and I have vip they just had to do something because I won for free it is easy and I won't let it go for me a lot when I deposit the machines they don't give at all I have all the copies of the chrenna chat of regulations and answers

User icon
ThePOGG
September 3, 2019

Hi pylica,

I still need to know - did you have to deposit to get the free spins?

Thanks,

ThePOGG

User icon
pylica
September 3, 2019

I mean, I played the day before, I didn't get anything the other day, I didn't pay anything and I received 50 spins

User icon
ThePOGG
September 10, 2019

Hi pylica,

If these free spins were issued without you needing to deposit I'm afraid that the following term would apply:

"The maximum winnings that will be paid out resulting from any free bonus or free spins without deposit will be 50 EUR, 50 USD, 500 NOK, 3,000 RUB, 200 PLN, 75 NZD."

That being the case you would only be entitled to receive 200PLN from the total winnings of this bonus.

Sorry we could not be of more help.

ThePOGG

User icon
pylica
September 10, 2019

yes, the rules contradict themselves because on the post I will write that Poland cannot receive free spins and vip and I got the second record was not there before

User icon
pylica
September 10, 2019

Another thing is the casino is illegal in Poland because I get information about it from our Ministry of Finance

User icon
ThePOGG
September 13, 2019

Hi pylica,

If the operator has set aside a jurisdictional restriction and allowed you to receive free spins, this does not contradict other terms. You are still subject to standard bonus rules.

And with regard to the legality of the operator - this is something you would have to take up with your own government or the MGA. It is not a matter an ADR could assess.

Thanks,

ThePOGG

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pylica consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • BetChan
  • Direx N.V.

September 3, 2019

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