Resolved - The player has successfully submitted Notarized ID to Omni casino and has now received their funds. We are disappointed that we didn't receive a response from Omni to this issue.
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I am a regular player at Omni Casino since the beginning of this year. I never encountered any issues, the support was nice and fast. They payments were also always reliable and fast.
Now they tell me my documents address doesn't match the Info I provided in my information, although its the correct one - not even a typo in there.
While I don't mind it too much to send them new documents for proof address, they asked me also for a notarized copy if my Personal Identification card, which I did.
I sent them the documents via mail, but unfortunately they request to send me the original Copy of my notariziation via express mail to the phillipines!!!
I am very concerned regarding this, because I don't want to send such high sensitive documents around half the world and especially not such a long distance to a 3rd world country.
This seems very unusual to me, that's why I wanted to reach out to you.
In addition, this will all be at my cost. The notarization did cost me a lot of time and money already, and express letter to the phillipines wont be cheap either...
I am highly unsatisfied how they start to treat me as a regular player, its like a 180 degree change.
Could you please clarify if this is a normal procedure?
I wouldn't mind to reach out the documents to you, since you are based in the UK and I trust your service more than them for now..
Please let me know what do you think about this and if you encountered such a thing before.
My username is [EDIT] and my registered email is [EDIT]
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Omni casino - Wants me to ship my notarized documents to the Phillipines!
Posted by creatinwalde
April 29, 2016
creatinwalde consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
April 29, 2016