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PH Casino - Banned


Found for the Player - Despite our repeated efforts to contact PH Casino to discuss this issue we have received no response whatsoever from the operator.

Read our PH Casino Review.

Player's Complaint

I have registered on this PH Casino on 24 of December 2020. I have claimed a welcome bonus for sport betting and made all wager requirements. After that I tried to make payout from my account 498 EUR, but I must been to load my documents for verification. I have loaded all required documents and after that I didn't receive any answer from them. Today 04.01.2021 I emailed to them and ask them about my account verification process. After I got am email from them that my account was banned. I think they stole money in that way. Please help me.

Read the casino review

3 Responses

User icon
January 5, 2021

Hi pillar2007 - welcome to!

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.



User icon
January 5, 2021

Thank you for your answer. Yesterday I got a refund of my deposit from them. It takes 2 days as they said.

User icon
February 7, 2021

Hi pillar2007,

Sadly despite repeated efforts to contact this operator to discuss your issue we have received no relevant response. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of further help.


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pillar2007 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • PH Casino
  • Curacao eGaming
  • USoftGaming

January 5, 2021

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