PH Casino - Not paying out winnings.

Ruling

Found for the Player - Despite our repeated efforts to contact PH Casino to discuss this issue we have received no response whatsoever from the operator.

Read our PH Casino Review.

Player's Complaint

Hello. My name is [EDIT]. I registered at ph .casino and made a £ 370 deposit. Login - [EDIT]. I made a few sports bets and my account was £ 2,153. On July 21st I ordered £ 2,000 for the payout and on July 22nd I ordered GBP 153 for the payout. I was paid GBP 153. And GBP 2000 is still not paid to me. I wrote to the support several times and all the time I got this answer: "

[EDIT] (Usoft Gaming)

Aug 4, 2020, 4:36 PM EDT

Hi

Thank you for contacting us.

I will send a message to the payments team for you letting them know your looking for an update on your payment.

Enjoy our casino experience!

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In these tough times, stay safe and we wish you and your families safety and good health.

[EDIT]

Support Team "

Read the casino review

5 Responses

ThePOGG

October 12, 2020

Hi lali - welcome to ThePOGG.com!

Specifically what reason have the operator given you for non-payment?

Thanks,

ThePOGG

Lali

October 13, 2020

Hello. The operator has closed my account and does not acknowledge that there were £ 2,000 in the account.

ThePOGG

October 15, 2020

Hi Lali,

Why did the operator close your account?

Thanks,

ThePOGG

Lali

October 15, 2020

Hello. I do not know why the operator closed my account, I was not given any explanations and did not request documents.

ThePOGG

November 13, 2020

Hi Lali,

Sadly despite repeated efforts to contact this operator to discuss your issue we have received no relevant response. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of further help.

ThePOGG

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