Playhub casino - non payment

Hi bubba1666 - welcome to ThePOGG.com!

Did you previously deposit via a crypto wallet?

Thanks,

ThePOGG

Yes I did

Hi bubba1666,

The standard protocol in that case would be to issue any refund to the same address that the deposit was made from. Are you saying that has not happened?

Thanks,

ThePOGG

Yes I'm saying thats not what happened, they sent the funds to some random btc wallet, which from there was sent to the owner of binances wallet, when I deposited it wasn't even with bitcoin

And this was not a refund. It was winnings, I won 2000$ , I did not deposit nearly even close to that amount.

Standard protocol when withdrawing is to ask for the address you would like the funds to go to... never have I once withdrew without being asked where to send the funds to, except for this transaction. When I tried to withdraw a year ago they even asked me for a wallet to send it to, which wasn't even the wallet they sent my funds to this time either

Hi bubba1666 - welcome to ThePOGG.com!

Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

Maybe if we tried contacting curacao ?

Hi bubba1666,

You are free to contact the Curacao license issuer, however our experience with the Curacao regulatory system has been that it offers little or no protection to players.

Thanks,

ThePOGG

Ok... so have you contacted playhub?

Hi bubba1666,

Unfortunately after repeated efforts to contact the operator to discuss this issue we have received no response what-so-ever. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of further help.

ThePOGG

.... really?

Did u try this email?

[email protected]

That is managments email.

Here is the support email

[email protected]

Hi bubba1666,

As explained in my response on the 1st of August, this outcome is entirely expected. This group of operators has not responded to any complaint in a number of years now.

ThePOGG

Found for the player? What does found for the player even mean??

Hi bubba1666,

As was explained to you from our very first response - there was very little realistic chance that we could do anything to help you. You chose to play with an operator who is both effectively unlicensed and who has a history of not responding to complaints submitted to this service.

This complaint is being ruled in your favor due to the unresponsiveness of the operator. This has no practical consequence for you. We cannot do anything to help you. The report hopefully will serve as a warning to other players considering playing with this group.

ThePOGG