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Pornhub - casino closed my account and confiscated the money

Ruling

Found for the Player - Despite our repeated efforts to contact PH Casino to discuss this issue we have received no response whatsoever from the operator.

Read our PH Casino Review.

Player's Complaint

I played in casino in January and even had I successful withdrawal but when I won for the second time and wanted to withdraw my money casino closed my account. I tried to find out the reason but casino just replied that I am banned for life. When I asked about the money casino replied that I did not wager the bonus correctly therefor I will not get the money. When I asked what they mean with "did not wager the bonus correctly" casino just called me a scammer. I think it is not the best way to deal with the players. I hope I can find out more with your help.

Read the casino review

3 Responses

User icon
thepogg
July 24, 2021

Hi dragonfire - welcome to ThePOGG.com!

Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

User icon
dragonfire
August 16, 2021

Do you have an update for me? What else can be done from my side?

User icon
thepogg
August 22, 2021

Hi dragonfire,

Unfortunately after repeated efforts to contact the operator to discuss this issue we have received no response what-so-ever. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of further help.

ThePOGG

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Agreement

dragonfire consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • PH Casino
  • Curacao
  • USoftGaming

July 21, 2021

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