Ramses Casino - self-exclusion
Found for the Player - The Game Tech Group N.V, have once again offered no response to this player's complaint. As such this is Found for the Player.
Read our Ramses Gold Casino Review.
I registered with the above casino even though i self-excluded myself from an affiliated casino of theirs (Slots500). I then made a number of deposits totalling £200. I tried to set deposit limits via their responsible gambling section but it wouldn't let me do it myself. I had to their live chat or email them directly all of which took too long so i had tried to win back the money i lost.
As with other casino sites, when you self-exclude you are automatically banned from being able to open any accounts with their affiliates. i believe i should not have been able to open an account with Ramses. Their responsible gambling tools are appalling and make it too easy for people with an addiction like myself to run up huge losses.
I would like my deposits refunded. I think their practices are unethical.
the casino review
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Hi jobo1980 - welcome back!
Firstly I need to make you aware that as a UK citizen you should not be playing with any operator that does not hold a UKGC license. Ramses Casino do not have a UKGC license and are breaking UK law by accepting your play.
This leads me on to my next point - Ramses Casino are part of the Game Tech Group N.V. This is one of the most widely Blacklisted groups in operation today and are Blacklisted here. Due to this they are routinely non-responsive to complaints posted at this site.
I'd strongly encourage you to disengage from any future play with this operator!
Finally, the license that Ramses Casino do hold as part of the Game Tech Group, does not require them to carry over exclusions from one property in the group to the others. Nor are the required to offer the same Responsible Gambling tools that UK licensed operators have to.
We will attempt to contact the operator to discuss this issue, but you need to understand from the outset that the chances of us being able to help you are very low.