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Ramses Gold - Didnt receive withdrawal

Ruling

Found for the Player - The Game Tech Group N.V, have once again offered no response to this player's complaint. As such this is Found for the Player.

Read our Ramses Gold Casino Review.

Player's Complaint

Hi there. I played 800 pounds with ramses gold I won 5000 thy asked for my documents which I sent. I even received an email saying my withdrawal is processed but still they haven't put my withdrawal thru its been months now i've spoken too all members even [EDIT] the manager all they say it be processed but no. it hasn't please can you help me get my money back I even have a snap shot of my withdrawal with them I would appreciate it please.

Read the casino review

6 Responses

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ThePOGG
November 13, 2017

Hi Sham111 - welcome to ThePOGG.com!

Firstly I need to make you aware that as a UK citizen you should not be playing with any operator that does not hold a UKGC license. Cashpot Casino do not have a UKGC license and are breaking UK law by accepting your play.

This leads me on to my next point - Cashpot are part of the Game Tech Group N.V. This is one of the most widely Blacklisted groups in operation today and are Blacklisted here. Due to this they are routinely non-responsive to complaints posted at this site.

I'd strongly encourage you to disengage from any future play with this operator!

Nevertheless, we do have some occasional success with complaints against this group so I will contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
Sham111
November 18, 2017

Hi there any updates on my complaint if you wnt I have a snap shot of my withdrawal

User icon
Sham111
November 19, 2017

I have emailed you my snap shots of my withdrawal processing then being declined when I sent in all documents

User icon
ThePOGG
November 27, 2017

Hi Sham111,

Unfortunately we've been informed today that the one member of staff with this group who was willing to review complaints from this service has recently left their position. At this juncture I no longer have any expectation of being able to engage a conversation with Cashpot casino.

Sorry we could not be of more help,

ThePOGG

User icon
Sham111
November 27, 2017

So.I wont be getting my withdrawal back

User icon
ThePOGG
November 29, 2017

Hi Sham111,

I can't confirm whether you will or won't ultimately be paid. I have no insight into that. I can say that there's nothing we can do to make this more likely at this stage.

Sorry!

ThePOGG

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Agreement

Sham111 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

November 13, 2017

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