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Ramses Gold - Falsely being done out of winnings

Ruling

Found for the Player - As is standard for this operator we have received no response what-so-ever from Ramses Gold regarding this issue.

Read our Ramses Gold Casino Review.

Player's Complaint

I had a withdrawal of €2800 pending, which I have email confirmation of. I had an email from them today saying they have cancelled that and will only allow €400 which is 10 x the amount of my last deposit of €40. At no point whilst I was playing did they notify me of me hitting my withdrawal limit and they let me carry on playing for days, probably hoping I lose it all. I have never heard of rules like this!! Please help me with this and shut these scammers down

Read the casino review

2 Responses

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ThePOGG
March 8, 2019

Hi shrimpboy - welcome to ThePOGG.com!

Unfortunately you've chosen to play with an operator who is both Blacklisted with this service and routinely non-responsive to player complaint submitted to us. We will try to contact the operator on you behalf, but the chances of a successful mediation are low.

Thanks,

ThePOGG

User icon
ThePOGG
March 29, 2019

Hi shrimpboy,

Unfortunately after repeated efforts to contact Ramses Gold about this issue we have received no response from the operator what-so-ever. At this stage I have no reasonable expectation of this changing.

All I could recommend trying would be to contact the operator's regulator Curacao eGaming, but I do need to be clear that we've never known this body to actually help players.

Sorry we could not be of more help!

ThePOGG

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Agreement

shrimpboy consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Ramses Gold
  • Curacao eGaming
  • Game Tech Group N.V.

March 4, 2019

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