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Ramses Gold - Missing withdrawal funds

Ruling

Found for the Player - As has become standard for Ramses Gold we have received no response what-so-ever to our repeated attempts to discuss this player's issue with them.

Read our Ramses Gold Casino Review.

Player's Complaint

Hi, I have rightfully won €600 playing with no bonus money. I sent off documents for verification and received an email to say they had been accepted. Then I was asked to fill another form out which I did. I have since heard nothing. I have sent both their finance team and support team emails and I am not receiving any replies. My withdrawal was still pending. I have just tried logging into my account and they have now blocked me. How can I go about this?

Read the casino review

3 Responses

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ThePOGG
May 1, 2018

Hi mccro20 - welcome to ThePOGG.com!

Before we go any further I need to make you aware that Ramses Gold are Blacklisted at this site and have historically been non-responsive to complaints submitted to this service.

Alongside this, as a UK player you should only be playing with operators that have a UKGC license. Ramses Gold do not have a UKGC license and as such are break UK law by allowing you to play.

We will contact the operator and see what we can find out for you but the chances that we'll be able to do anything to help are very low.

Thanks,

ThePOGG

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mccro20
May 4, 2018

Just as an update. They unblocked me and have now reduced my winnings to €223. I have sent them additional documents which they required and now they have blocked my emails.

User icon
ThePOGG
June 1, 2018

Hi mccro20,

After repeated efforts to communicate with Ramses Gold about this issue we've received no response what-so-ever. Unfortunately I have no reasonable expectation of this situation changing in the foreseeable future.

Sorry we could not be of further help!

ThePOGG

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Agreement

mccro20 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

May 1, 2018

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